Terms of Service
Last updated: July 22, 2026
1. Acceptance of Terms
By accessing or using the Email to ServiceNow Outlook add-in ("Service") provided by Innova Apps ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
2. Description of Service
Email to ServiceNow is a Microsoft Outlook add-in that enables users to create ServiceNow records (such as incidents) directly from Outlook emails. The Service includes:
- Integration with Microsoft Outlook and your ServiceNow instance
- One-click creation of a ServiceNow record from an open email, pre-filling the short description from the subject and the description from the body
- Attaching the original email as an .eml file, along with the email's own file attachments, to the record
- Setting urgency, impact, category, assignment group, and assignee before creating a record
3. Account Requirements
To use the Service, you must:
- Have a valid Microsoft 365 mailbox with Microsoft Outlook (Outlook on the web, new Outlook for Windows, or classic Outlook for Windows or Mac)
- Have an account on a ServiceNow instance with permission to create records on the target table
- Be at least 16 years of age
- Provide accurate account information
The Service does not require an Innova Apps account; your identity is your existing ServiceNow account.
4. No Charge
The Service is provided free of charge. There is no subscription, license fee, trial period, or in-app purchase for the add-in.
- You are responsible for your own ServiceNow subscription and any associated costs.
- You are responsible for your own Microsoft 365 subscription.
No Charge: This add-in is completely free, with no subscription or fee. Because there is no charge for the Service, there is nothing to bill or refund. Questions? Contact support@innovaapps.ai.
5. Acceptable Use
You agree not to:
- Use the Service for any illegal purpose
- Attempt to reverse engineer or decompile the Service
- Share your account credentials with others
- Interfere with or disrupt the Service
- Use automated systems to access the Service
- Violate the terms of service of Microsoft or ServiceNow
6. Intellectual Property
The Service, including its design, features, and content, is owned by Innova Apps and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the Service for its intended purpose.
7. Third-Party Services
The Service integrates with third-party services including Microsoft (the Outlook host platform), your own ServiceNow instance (the destination for record data), and Google Firebase (which hosts the add-in pages and a stateless OAuth token broker). Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the actions or policies of these third parties.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNOVA APPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
BECAUSE THE SERVICE IS PROVIDED FREE OF CHARGE, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100).
10. Indemnification
You agree to indemnify and hold harmless Innova Apps, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
11. Modifications to Service
We reserve the right to modify, suspend, or discontinue the Service at any time, with or without notice. We may also update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.
12. Termination
We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
14. Dispute Resolution
Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be settled through binding arbitration.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Contact Information
For questions about these Terms, please contact us:
- Email: support@innovaapps.ai
- Support: support@innovaapps.ai