One click in Microsoft Outlook creates a ServiceNow record from the open email. The subject fills Short description, the body fills Description, and the sender is matched to the caller — with the original email attached.
Create Record
Create ServiceNow records from Outlook without retyping a thing.
Open an email in Outlook and create a ServiceNow record with a single click, right from the reading pane.
The email subject pre-fills Short description and the body pre-fills Description, so nothing gets retyped.
The sender's email is matched to the ServiceNow caller automatically, with a manual override whenever you need it.
The source email is attached to the record as an .eml file, along with the email's own file attachments.
Choose urgency, impact, category, assignment group, and assignee before you create the record.
OAuth 2.0 with PKCE against your own instance, so your company's SSO and MFA apply. No separate account to create.
A one-time instance setup, then it's a single click per email.
A ServiceNow admin registers an OAuth application and adds two CORS rules for the add-in domain. Full steps are in the Setup Guide.
Add Email to ServiceNow to Outlook on the web, new Outlook for Windows, or classic Outlook for Windows and Mac, using a Microsoft 365 mailbox.
Sign in to your own instance with OAuth (SSO and MFA apply) or a Basic-auth integration user, then choose your target table and defaults.
Review the prefilled Short description and Description, confirm the matched caller and assignment group, then create the record.
Need the full walkthrough? See the step-by-step Setup Guide or the documentation.
Incident is the default — the admin can point the add-in at any table you can write to.
No subscription, no trial, no in-app purchases.
Everything the add-in does, at no cost. Your identity is your own ServiceNow account.
Set up Email to ServiceNow and start creating records from Outlook in minutes.